1. Introduction

AICE Power ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial power monitoring services, visit our website, or interact with our products.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone, address)
• Company name and job title
• Account credentials and preferences
• Payment and billing information
• Communication records and support requests

2.2 Technical Data

Our monitoring systems collect technical data including:

• Power consumption metrics and electrical measurements
• System performance data and sensor readings
• Device configuration and operational parameters
• Network connectivity and communication logs
• Error reports and diagnostic information

2.3 Website Usage Data

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Referral sources and search terms
• Device information and screen resolution
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our power monitoring services
• Processing payments and managing accounts
• Sending important service updates and notifications
• Providing customer support and technical assistance
• Analyzing system performance and improving our services
• Complying with legal obligations and regulations
• Marketing and promotional communications (with consent)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account data: Retained while your account is active
• Monitoring data: Retained for 7 years for compliance purposes
• Website analytics: Retained for 2 years
• Communication records: Retained for 3 years

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: